We’ve all been there. Our package arrives, and after the initial flood of excitement, we settle into a deep disappointment as we realize there is a mistake with our order. We reach for our phone, mentally preparing to enter that customer support number, when we suddenly remember all those times navigating automated prompts, desperately trying to get through to a human who all too often couldn’t help us anyway. All those hours left on hold, the transferred calls, the repeated answers, the wasted time… Reluctantly, we pick up the phone and start dialing.
