Webex Contact Center is a cloud-based omnichannel contact center solution built to optimize agent workflows and improve the customer experience. Webex Contact Center combines skill-based routing, a highly optimized agent desktop, simple contact center administration, as well as options for AI (assisted agents, and self-service), WFO, and contact center reporting analytics into one comprehensive cloud system, designed to enhance communication between businesses and customers. Ultimately it’s a contact center solution for delivering superior customer experiences.
