Category: Blog

The modern consumer expects communications with brands to be convenient, efficient and personalized to their preferences. Traditionally, companies would have to spend countless resources and development hours to solve these issues on their own, often impeding business. Now, with the...

We’ve all been there. Our package arrives, and after the initial flood of excitement, we settle into a deep disappointment as we realize there is a mistake with our order. We reach for our phone, mentally preparing to enter that...

In a previous article, we looked at the top customer contact center frustrations and some of the challenges faced by the industry to keep customers happy during their interaction with the company’s contact center. In this piece, we’re going to...

Webex Contact Center is a cloud-based omnichannel contact center solution built to optimize agent workflows and improve the customer experience. Webex Contact Center combines skill-based routing, a highly optimized agent desktop, simple contact center administration, as well as options for...