Secure and GPT-powered customer service

Salesforce GPT Clouds and Cisco Contact Center for full omnichannel AI power in the contact center

Voice Automation for Salesforce Customers and Contact Centers: Bucher + Suter combines the customer data and AI power of Salesforce GPT Clouds with the security and contact center strengths of Cisco Webex Contact Center. Webex Contact Center can be booked as an all-inclusive package in the cloud from EUR 49 per agent and month.

Seek advice from a specialist.

Bucher + Suter References

Webex Contact Center

Maximum protection for business communication in the cloud

Only with a cloud solution that meets maximum security requirements can you concentrate on your actual work with a clear conscience: customer service that inspires. Webex is our recommendation to all those responsible and decision-makers for whom the protection of data is important.
Cloud Contact Center - but secure!

Close gateways to cybercriminals!

AI holds huge opportunities – also for cybercriminals! Customer service and contact centers will be a popular target. Email, WhatsApp, bots, ChatGPT, etc. are perfect for the intelligent AI attacks of tomorrow.

Cisco offers maximum security – also for your contact center.

As a major contact center specialist and Cisco partner, we offer you the most secure contact center-as-a-service platform on the market, as well as first-class services, with Webex Contact Center from Cisco.

Secure your customer service and contact center IT now with the certified-best security umbrella – and benefit from cutting-edge AI instead of fearing it. Learn more about Webex Contact Center on this page.

At Cisco, we’ve been using AI for years. Now we’re introducing how we’re incorporating generative AI into our existing products and helping our customers create real value to enable the most secure and unrivaled work experiences.

Jeetu Patel

EVP and GM, Security & Collaboration, Cisco.

Cloud Contact Center

Data security and hosting in Europe

Security, integrity, reliability and compliance.

  • PCI-DSS v 3.2 Certification
  • ISO 27001
  • ISO 27017
  • ISO 27018
  • ISO 27701
  • SOC 2 Type II
  • C5
  • CSA-Star
  • GDPR (Self-attested)
  • Try now

    Try & buy

    Our offer:
    EUR 8'000 package price

    Own client/tenant
    2 Services
    3-5 Callflows
    3-5 IVR Menus
    About 30 agents
    Consulting by Webex Engineers
    Duration 60 days
    Cisco Webex

    Cisco Webex Contact Center in numbers



    in call processing time



    first contact closing rate



    in call loss rate



    in agent productivity

    Contact Center Software

    One contact center software - many solutions

    The all-in-one contact center solutions allows you to engage with your customers on all channels including phone, email, chat and social media, ensuring a consistent and positive customer experience.

    Call center software connects customers with the most appropriate agent to answer the inquiry as accurately and competently as possible and support an optimal customer experience.

    Team Collaboration Suite enables flexible and secure collaboration between your client advisors, managers, and subject matter experts across the enterprise.

    Pre-built CRM integrations for Salesforce, Microsoft Dynamics and ServiceNow create seamless workflows that significantly improve first-call resolution rates in the contact center

    With the contact center software you gain a valuable overview of all relevant calling data.

    Data from customer interactions and records of agent activity, including Interactive Voice Response (IVR) and Automatic Call Distributor (ACD), are merged into the real-time and historical reports and dashboards to optimize the operation of your contact center solution.


    Excellent service at fair prices

    Compatible with all existing unified communication systems | DSGVO-compliant | Open API | Web browser support

    • Prices may vary depending on requirements and setup
    • Prices are based on a minimum term of 3 years
    • Bucher + Suter also offers concurrent and overage pricing
    • Additional telecommunication and usage charges are not included
    • Please contact us HERE to organize a demo or obtain a binding quotation for your project
    Standard agents

    from € 49/ month net

    See features list below

    per user
    Premium agents I Supervisors

    from € 69/ month net

    All the same features as standard agents plus...

    per user
    As a package

    I have CCaaS. What now?

    Now is the time to focus on growth - more satisfied customers and more efficiency.


    With our CPaaS solution, we are creating a world where companies can achieve seamless communication with their customers and every interaction is faster and more efficient than ever before.

    Chat and voice bots

    Our chat and voice bots allow you to automate and personalize communications with your customers for a seamless customer experience.

    CRM Integration

    Optimize your customer relationships by accessing critical information in real time and creating personalized experiences your customers will love.