We bring AI to contact centers and enable new types of customer service. Our customers save significant costs, reduce monkey work, increase their KPIs and create a much better 24/7 service experience.
We are a close partner of the global AI pacemaker Cognigy from Germany, offer one of the most experienced and largest CAI teams + 120 CC specialists and over 40 years of experience with large, international service centers.
We recommend Cognigy as a CAI platform for good reason. Cognigy.AI is used by over 1,000 brands worldwide as Conversational AI, is regularly top-ranked by analysts and consultants such as Gartner, Forrester, Capterra, IDC and ISG - and has a customer recommendation rate of 98% (according to the Gartner Insight Peer Report)! Cognigy also understands and fulfills all the security and compliance requirements of local companies. And Cognigy is a quality AND innovation leader.
Our customers are also delighted. We use Cognigy.AI in one of the largest voice automation projects for a global insurer. AI agents receive customers in over 17 countries and save time every day - now in 15 million calls per year. Everything fits: technical-functional, ease-of-use, scalability, KPIs, speed, support, training, ...
We offer 25 experts in Conversational AI, many of whom are Cognigy-certified. Our teams have grown together through intensive collaboration with Cognigy. We are closely networked with the management and specialists at Cognigy and discuss strategy, innovations and technical details together. Our customers benefit from our strategic insights, short distances and well-established processes. Close cooperation between manufacturers, service providers and companies is crucial, as AI is developing rapidly. As a Cognigy reseller, we can also take full responsibility for Cognigy. Distribute, implement and operate AI as SaaS or on-premises.
Bucher + Suter is a valuable partner of Cognigy with high expertise in the areas of customer experience and contact center. The team impresses with its reliability, experience and size and implements CAI projects in high quality, on time and on budget.
Phillip Heltewig, CEO of Cognigy
CAI has grown up in 2023, works at enterprise level, is fun, is getting easier and easier and is rapidly changing the world of service: our customers are now using AI to automate telephony and chat internationally on a large scale, support agents and increase service quality.
The strategy, expectations, speed, technology and team have to be right. We see ourselves as a responsible partner who supports you individually in all phases and areas and is AI-enabled. We offer you
Consulting and AI coaching (strategic, operational)
Workshops and training courses
Implementation, operation, monitoring
Global 24/7 support in DE + EN (technical and for all questions from your specialist departments)
Process optimization & collaboration
Bot design and customer experience
Agile project management
Analysis, KPI development, optimization
We are on site:
We accompany you through the entire process and ensure that your start with AI is a success and that the desire for AI spreads throughout your company.
3 workshops of 4 hours each
Documentation, elaboration of the results and handing out of a playbook
Recording the current situation: goals and challenges
Sketching the big picture
Analysis of the relevant business processes
Functional analysis and business case analysis
Identify simple use cases for automation
Identifying more complex use cases for automation
Build and test your own real demo
Next steps: Process design and project design
We guarantee your business success
35%
Higher customer satisfaction
99%
faster
Response time
40%
Reduced processing time (AHT)
30%
Problem solving on the first call
Contact us directly ....
Develop the basics for CAI in your CC in the "AI Starter Workshop" ...
Create your own voicebot in the "Concierge Agent Workshop" ....
Watch Cognigy's latest webinar and learn about the power ...
For existing customers: Develop your roadmap to Cognigy in the "Pimp my Cisco/Webex CC with Cognigy" workshop ...
Hi, I'm Jörg, Head of Conversational AI Services, with Bucher+Suter since 2007, a camper by heart and blood.
Hi, I'm Leo and I've been working as an SDM at Bucher + Suter for 2 years. I can cook minutes of rice in 58 seconds.
Nils - AI Consultant, since 2022 at Bucher + Suter, Nerd through and through.
Conversational AI Consultant by day, skydiving instructor by night." OR "Multi-Taker Extraordinaire: Ask Me How to Simultaneously Hold Coffee, Bagels, and a Conversation
Ron, CAI Project Manager, by b+s since 2017, "Biking, cooking and traveling are my passions".
Hi! My name is Orly. I am working in Bucher Suter for almost 2 years. In my free time, I like cooking, baking and host my friends.
Hi, I'm Peter, Platform Engineer for Conversational AI Services, with Bucher+Suter since 2018. I love surgical precision @work:-)
Hi, Emil here, Scrum master/RTE to the Conversational AI team. At Bucher +Suter since 2017 and enjoying every moment !
Bilyana - AI Business Consultant at the B+S CAI team for 2+ years by day, and recently a rookie DJ by night
Gilles, Product Owner CAI, since 2006 at Bucher-Suter, the flavor of the Swiss Alps!
Hi I'm Bart. Member of the B+S Operations since 2020. Avid cyclist living in beautiful Hamburg.
CSO
Passionate runner, especially in the Swiss alps and preferably at marathon distance. Motivated by stuff that's fun and innovations that solve customers' problems. Enjoys swimming in the Aare river in Bern near his home.
COO with b+s for 4 years. Racing against time not to be replaced by AI
I listen in order to understand. My job is to promote human relationship management with clients and automate Monkey Work in the process. In my private life, I am a family man and love the good life.
I have been with Bucher + Suter since 2006. I am a Solution Architect and the "Swiss Army Knife" for all topics related to customer communication. Fast eBikes and manual work are among my passions.
Hi, I'm Jörg, Head of Conversational AI Services, with Bucher+Suter since 2007, a camper by heart and blood.
Hi, I'm Leo and I've been working as an SDM at Bucher + Suter for 2 years. I can cook minutes of rice in 58 seconds.
Nils - AI Consultant, since 2022 at Bucher + Suter, Nerd through and through.
Conversational AI Consultant by day, skydiving instructor by night." OR "Multi-Taker Extraordinaire: Ask Me How to Simultaneously Hold Coffee, Bagels, and a Conversation
Ron, CAI Project Manager, by b+s since 2017, "Biking, cooking and traveling are my passions".
Hi! My name is Orly. I am working in Bucher Suter for almost 2 years. In my free time, I like cooking, baking and host my friends.
Hi, I'm Peter, Platform Engineer for Conversational AI Services, with Bucher+Suter since 2018. I love surgical precision @work:-)
Hi, Emil here, Scrum master/RTE to the Conversational AI team. At Bucher +Suter since 2017 and enjoying every moment !
Bilyana - AI Business Consultant at the B+S CAI team for 2+ years by day, and recently a rookie DJ by night
Gilles, Product Owner CAI, since 2006 at Bucher-Suter, the flavor of the Swiss Alps!
Hi I'm Bart. Member of the B+S Operations since 2020. Avid cyclist living in beautiful Hamburg.
CSO
COO with b+s for 4 years. Racing against time not to be replaced by AI
Passionate runner, especially in the Swiss alps and preferably at marathon distance. Motivated by stuff that's fun and innovations that solve customers' problems. Enjoys swimming in the Aare river in Bern near his home.
I listen in order to understand. My job is to promote human relationship management with clients and automate Monkey Work in the process. In my private life, I am a family man and love the good life.
I have been with Bucher + Suter since 2006. I am a Solution Architect and the "Swiss Army Knife" for all topics related to customer communication. Fast eBikes and manual work are among my passions.