We're creating a world where businesses can constantly stay connected with their customers. A world where every interaction is faster and smarter than ever before.

From APIs and pre-built integrations to low-code tools, CPaaS gives your business everything you need to create and optimize communication channels that deliver a better experience for every customer. More specific?

• Centralized management of customer interactions
• Innovation through new communication channels
• Faster delivery of connected customer experiences
• Faster implementation of your IT roadmap
• Rapid automation of customer journeys
• Reduce duplication, avoid fragmentation

Not properly in control of your contact channels? The consequences are drastic:

• Annoyed customers and high customer loss rates
• Breakdown of valuable customer relationships
• Zero or imprecise customer feedback
• Negative customer experiences due to a lack of customer information
• Lots of customers asking “Where’s my order?”

Webex Connect is the light at the end of the tunnel!

• Create and automate multichannel campaigns that promote customer acquisition and retention.
• Use the Contact Center to support customer dialogue through any channel you want to.
• Reduce the number of calls and improve customers’ experience by sending notifications to them.

We provide a platform for all your customer interactions. CPaaS extends the capabilities of contact centers to holistically process every request from every contact channel. CPaaS delivers personalized and contextualized communications to customers in real time. Premium service is guaranteed, whether through a mobile app, via a message on social media, in a response to a marketing email, or during a conversation with a contact center agent.
Because every touchpoint on every channel is an opportunity to deliver rich, engaging, and intuitive experiences.

Are you having sleepless nights?

In competitive markets, customers turn away from companies if their problems are not resolved quickly and competently – irrespective of the contact channel.

We promote you to the top of the class in customer dialogue

• We actively facilitate integration with global company systems
• We automate interactions to improve the experience, save time and reduce costs
• We keep our finger on the pulse of customer interactions to ensure seamless customer commitment
• We work with every system, via every channel, and at any time

Typical business processes facilitated by Webex Connect

• Making appointments with local technicians
• Customer satisfaction surveys
• Where’s my order?

These business processes can be initiated as follows

• An SMS or WhatsApp message can be sent while the customer is in the waiting loop
• A link or QR code can be included in a customer email
• An event causes the ERP/CRM to trigger digital contact with the customer

Consent management
Capture and manage consents across channels. Ensure interactions are compliant with regulatory requirements.

Frequency management
Control the frequency and time of contacts. Apply social hour checks and contact limits for different interaction types, channels, and contact groups.

Automate with a human touch
Conversational automation: use Natural Language Processing (NLP), Natural Language Understanding (NLU), and AI functions to facilitate conversational customer interactions.

Seamless agent handovers
Create and deploy bots to answer routine questions and automate tasks. Hand over conversations with full context to live agents when required.

Accelerated bot development
Utilize the no-code toolset, including a template designer and one-click tests, to rapidly build your own bots.