Customer Service for Health Insurance
Digital communication for health insurance companies
Eight major health insurance companies rely on our GDPR compliant contact center solutions.
Dear customer service and IT managers. Dear those responsible for digital communication and innovation management,
Did you know that in Germany and Switzerland, around 11% of GDP is spent on healthcare? Despite this, both countries are among the laggards in digital health. Various trade associations in the healthcare industry have joined forces to make Germany the benchmark of e-health. We want to support this goal and take you on a journey through the service center of the modern health insurance company.
Please ask yourself
the following questions:
Chatte mit mir
Secure and Resilient
Cisco and Bucher + Suter have decades of practical experience developing solutions exactly tailored to our healthcare customers. As your partner, we’ll work with you to overcome the challenges on the way to e-health! With the Cisco and Bucher + Suter health insurance initiative, you have the unique opportunity to position your contact center at the forefront of e-health.
Contact me!
I have over 20 years of contact center industry experience, and will listen focus on your challenges, so that we can approach them strategically, together. I’ve gained the trust of many prestigious clients in the healthcare market. In my personal life, I enjoy nothing more than spending time with my family in the great outdoors.
Die AOK Nordost leitet dank modernster Service-Center-Technik das neue Zeitalter im Kundenservice ein. Mit dem Ziel, eine flexible, skalierbare und hochverfügbare Service Center Plattform zu bauen und gleichzeitig die Fixkosten zu reduzieren, schreibt Bucher + Suter gemeinsam mit der AOK Nordost ein weiterer Teil ihrer Erfolgsgeschichte. Mit mehr als 1,75 Millionen Versicherten ist die AOK Nordost die größte Krankenkasse in der Region Berlin, Brandenburg und Mecklenburg-Vorpommern.
AOK Nordost
Ob im Hintergrund oder spürbar vor Ort: Die unkomplizierte und zugewandte Art von Bucher + Suter, ihre schnelle und wertschätzende Begleitung und Hilfsbereitschaft, haben die Kolleginnen und Kollegen in unserem Service Center sehr beeindruckt.
Andreas Fischer
Bei Cisco setzen wir auf die Cloud, aber nicht nur auf die Cloud. Heute arbeiten die meisten unserer 30.000 Contact Center-Kunden mit On-Premise-Lösungen. Aber in den meisten unserer aktuellen Projekte diskutieren Kunden und Interessenten mit uns über Cloud- und Hybrid-Implementierungen, um sich auf ihre zukünftigen Anforderungen vorzubereiten. Wir sind froh, dass Bucher + Suter mit seinem Erfahrungsschatz unsere Kunden in Europa dabei unterstützt, ihren eigenen Weg und ihr eigenes Tempo in die Cloud zu finden. Mit ihrer Expertise sind sie ein hervorragender Partner für die Implementierung und den Betrieb aller möglichen Bereitstellungsmodelle, die auf der preisgekrönten Contact-Center-Technologie von Cisco basieren.
Amy Chang
Wir haben mit dem Cloud-Beratungscenter unsere Agilität und Flexibilität deutlich gesteigert.
Curdin Schenkel
Want to know more? Great, let’s get concrete!
Conversational AI for health insurance companies
Briefly, the advantages of voice bots:
Time saving through automation
Increased efficiency and accessibility in administrative processes
Managing peak times in your contact center
Churn prevention: artificial intelligence can be used to identify customers at risk of churn
Healthy Agent Desktop Strategy
Your service center receives hundreds of customer requests a day and you want to process them accurately. With Finesse, data from your ERP or CRM is available, quickly. All relevant customer information is provided in the customizable “Agent Cockpit” to process the requests holistically and successfully. All customer service agents, case workers, and case managers should work with the same end-to-end designed and unified communication solution.
Integrate the back office and compensate for overloads
Customers approach their insurers using a variety of channels. When inquiries are not answered satisfactorily in a reasonable amount of time, customer satisfaction drops and the company risks increased customer churn. How can a health insurance company keep up with this flood of data from a wide variety of communication channels? With an end-to-end routing strategy tailored to its needs!
The barrier-free and web-based Supervisor Management Console (SMC) serves as the central control element for administration and configuration in the daily operation of the service center. With minimal installation effort and location-independent operation, health insurers can define opening hours, modify announcements and make routing adjustments themselves.
b+s CCBI is a business intelligence solution based on Microsoft’s Power BI for the Cisco Contact Center Enterprise (CCE), available on-premise, hybrid or from the cloud. Finally, you can view your healthcare service center data holistically. Select values that interact across diagrams to show selected problem areas at a glance.
Workforce and quality management for healthcare companies
Unified communication with Cisco Webex
Designed to break down barriers, connect people, and empower exceptional work – from anywhere. Seamless collaboration, intelligent hybrid work experiences, and smart customer experiences with built-in security, privacy, and insights enable better experiences.
Work securely from home
With the abrupt shift to work-from-home, a number of security challenges have arisen that make it difficult to keep your health business running in an entirely new environment or at a large scale. It places unforeseen burden on your security and IT teams who must provide rapid support for an unprecedented number of remote workers and their devices – all without compromising security. The Cisco Secure Remote Worker solution brings together scalable user and device protection, making it easier for you to verify, provide secure access, and protect remote workers from threats anytime, anywhere.
GDPR compliant private cloud
Free yourself from the overhead of running your own IT operations. Devote yourself entirely to the further development of your services, the introduction of new contact channels and services, and the optimization of your customer contact strategy. Benefit from stable and secure platform operation including all maintenance with automatic updates and upgrades in our cloud operating environment. All solutions are available from the secure cloud.
Schick uns eine Nachricht
Kontaktieren Sie uns noch heute über dieses Formular und unser Support-Team wird sich so schnell wie möglich mit Ihnen in Verbindung setzen.
- Schweiz
- Deutschland
-
Stubenwald-Allee 19
D-64625 Bensheim - +41 31 917 52 00
- info@bucher-suter.ch
Send us a message
Contact us today using this form and our support team will get back to you as soon as possible.
- Germany
- Switzerland
-
Lindenpark, Lindenhofstrasse 1
CH-3048 Worblaufen / Bern - +41 31 537 00 22
- info@bucher-suter.ch
-
Stubenwald-Allee 19
D-64625 Bensheim - +49 6251 8622910
- info@bucher-suter.de
Schick uns eine Nachricht
Kontaktieren Sie uns noch heute über dieses Formular und unser Support-Team wird sich so schnell wie möglich mit Ihnen in Verbindung setzen.
- Schweiz
- Deutschland
- USA
-
Lindenpark, Lindenhofstrasse 1
CH-3048 Worblaufen / Bern - +41 31 917 52 00
- info@bucher-suter.ch
-
Stubenwald-Allee 19
D-64625 Bensheim - +49 6251 8622 500
- info@bucher-suter.de
-
4600 S Syracuse St, 9th Floor
Denver, CO 80237 - +1-800-917-9060
- info@bucher-suter.com